I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Getting the Truth
from your Credit Data
Jun 9th, 2021, Successfully held
Presented by
Here’s what we discussed:
Even with plenty of capital on the books, credit risk quants may tell you your RWA is too high, or loan loss provisioning is huge, or you can’t lend any more. Often this makes no sense to the business. Credit/lending teams have had no control over this because they haven’t been able to defend their risk metrics and calculations with quality data or lineage.
In this roundtable session, we discussed how credit and business line owners are dealing with this data issue in 2021.
Featured Industry Expert
Luke Nestor has been in the Financial Services technology business for over thirty years. An expert in credit and loan systems, Luke founded Rockall to create banking book collateral management products that deliver value both operationally and strategically. He supports the development of Rockall’s corporate strategy. Over his career, Luke has designed and built retail banking systems including loan origination, loan documentation and collateral management systems across multiple banking divisions. Luke graduated from University College Dublin with a degree in Computer Science.
Now part of Broadridge Financial Solutions, Inc., Rockall helps the world’s leading financial institutions to improve lending and risk performance and to make the right business decisions. Delivering sophisticated solutions with broad functionality, improving transparency, efficiency and risk management to over 30 global clients, Rockall is focused on the banking book collateral management vertical, serving Wealth Management, Commercial, Retail & Wholesale banking needs.
Here is what we learned:
How does your bank manage collateral today, and are there any specific challenges in this area that you are facing?
One of our participants experienced scattered data when she joined her firm 8 years ago. Tech integration took between 6 and 12 months to make sure each end was talking to each other. If you do not put in the information correctly, it will impact your KDP and internal credit ratings.
One of our participants says the Bank of the Philippine Islands (BPI) manages collateral quite simply. It’s a decentralized system and the collateral documentation stays closer to where the loan is. However, even decentralized data goes into one system for monitoring. However, it’s not web-based or online, and not very efficient. They use the hierarchy in the loan system for risk ratings.
One of our participants said it’s certainly straightforward in a private bank. Those banks would buy or build one engine that collects all the data in one mainframe. That data is then used to measure the credit risk. Getting the systems to talk to each other when there’s an acquisition is a common problem. What is collateral in one bank may be different in another, too. That wouldn’t be just a problem for the credit department, but the entire bank.
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About Broadridge:
Broadridge, a global Fintech leader with over $4.5 billion in revenues, provides the critical infrastructure that powers investing, corporate governance and communications to enable better financial lives.
We deliver technology-driven solutions that drive business transformation for our clients and help them get ahead of today’s challenges to capitalize on what’s next.
The executive roundtable is by invitation only and it is complimentary. Once your registration is confirmed, you will receive a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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