I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Combating Fraud at Account Opening During Economic Uncertainty
June 22nd, 2023, 10:00 AM – 11:00 AM CT, Successfully Held
Presented by
Here’s what we discussed:
Historically, fraud has been shown to increase during times of economic uncertainty, as fraudsters tend to find new creative ways to target financial intuitions. Fraudsters tend to prey on fear and attack financial institutions where they are most vulnerable.
Historically we have also seen otherwise genuine consumers turn to first-party fraud or other types of fraud as they are financially pushed to their limits. According to Comply Advantage, 59% of firms surveyed in its 2023 Financial State of Crime report are preparing for an increase in financial crime.
But how do you stop bad actors while not adding friction for your good customers? The balance of the two has gotten even more complicated with the evolved adoption of digital account opening – where consumers expect a quick and frictionless process, and any additional step could result in applicant abandonment. This means striking a balance between verifying a consumer’s identity while maintaining the low-friction experience consumers expect is no longer a nice to have but a KPI (Key Performance Indicator). And all of this must happen as identity verification is becoming more complex.
During this roundtable, we discussed:
- Some of the challenges of traditional KYC strategies
- How dynamic identity data empowers financial institutions to verify digital identities quickly and confidently
- How to offer a smoother, lower-friction account opening experience for your good customers
Solution Expert
Director of Financial Services and Payments
Ian Li is a Director of Financial Services & Payments at Ekata. In his role, Ian works directly with Ekata’s largest customers across banking and fintech to help them leverage Ekata’s data to improve their onboarding processes and reduce risk and fraud. Ekata, a Mastercard company, currently has over 2,000 customers globally, including companies like Experian, Klarna, Coinmama, and many more.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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