I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Reimagining the Health Plan Experience with a Consumer Mindset
August 10th 2022, 1 PM – 2 PM CT, Successfully held
Presented by
Here’s what we discussed:
How can your health plan stand out in the crowded healthcare market?
Member expectations for their health plans are changing. People are looking for accessible and easy-to-understand information about their benefits and care options. To get ahead of member demands, your plan should know what your members need and the best ways to deliver key health and benefits information.
Attendees will hear from Susan Beaton, the Vice President of Health Plan Strategy at Wellframe. Susan will cover best practices for bringing in the right partners and implementing digital processes to strengthen member experiences and improve outcomes.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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