I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Making it Easier for Patients to Pay Promptly
November 15th, 2 PM – 3 PM ET, Successfully held
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Here’s what we discussed:
As more patients elect hybrid care models, there is more urgency to capture patient responsibility for both in-person and virtual visits.
Patient payments that are not integrated and automated can confuse patients and create needless manual work for staff. They are also likely to result in uncollected payments or significant delays in A/R.
In this session, we discussed ways healthcare providers and billing agencies are responding to patient preferences for an easy digital check-in and payment experience. What approaches are working well, and what are the key lessons learned from organizations who have gone down this path?
Solution Experts
CEO and Co-Founder of Mend
An enterprise-grade patient engagement and telehealth platform designed to help healthcare organizations scale their practice and care for more patients. An experienced entrepreneur, he co founded Mend in 2015 with three best friends to revolutionize healthcare delivery. At Mend, Matt is focused on using the power of telemedicine, A.I. reminders, digital forms and more to make it easier for patients and providers to communicate. With deep experience in healthcare tech companies – including OneOncology and Varian Medical Systems – Matt understands how medical offices work and how providers can leverage technology to reduce administrative burden, spend more quality time with patients and operate more efficiently.
Driven by a commitment to excellence, Matt works relentlessly to curate solutions that help healthcare organizations care for more patients. A hands-on chief executive who works closely with customers, his goal is to deliver the best possible products and services to help as many patients as possible.
Vice President of Sales & Partnerships at Mend
Geoff also served in numerous roles spanning over a decade at Allscripts Healthcare Solutions, both as a sales leader and individual contributor, where he was a consistent top performer in both the new business and client sales divisions of the company. At Allscripts, he was a strategic advisor to some of the most esteemed healthcare organizations in the Eastern US, selling acute and ambulatory EHR, patient engagement, and ancillary solutions.
Geoff Gibson is a 16 year veteran in the Healthcare IT industry who is currently the Vice President of Sales & Partnerships at Mend, a virtual care and patient engagement healthcare technology platform.
He is currently responsible for new business growth in both the software and media divisions of the organization, and has responsibility for partnership expansions within the existing client base. Geoff also leads the company’s efforts in finding business partnerships that align with Mend’s strategic plans.
President/COO of Mend
President of Mend, B2B healthcare patient engagement software platform that supports more than five million patients across the country. He has held various roles at Mend since 2016 and has been instrumental in Mend’s growth and evolution into a leading enterprise solution for healthcare organizations. Prior to his entrepreneurial endeavors, Bates was the Chief Business Officer of the International Space Station National Lab where he oversaw a portfolio of wide-ranging R&D projects focused on life and physical sciences, remote sensing and technology development in low earth orbit.
Bates also previously worked for Morgan Stanley’s global power and utilities investment banking group and then moved to Sentinel Capital Partners, a middle market private equity fund where he oversaw investments in a wide range of industries including aerospace and defense, business services, consumer products and services, distribution, food and restaurants, franchising, healthcare, and manufacturing.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Mend:
Mend is an enterprise-grade patient engagement and telehealth platform designed to help healthcare organizations profitably scale their practice and care for more patients. Founded in 2014, Mend is on a mission to revolutionize healthcare delivery so that every patient can receive extraordinary care. Mend makes it easy for healthcare providers to securely and efficiently communicate with their patients and colleagues, without concerns of violating HIPAA compliance or misplacing patient information. Mend provides integrated in-office and virtual care experiences for over 100 specialties with more than 5 million patients.
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A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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