I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Hybrid Approach to Product Support – Moving from Deflection to Solution
October 13th, 9 AM – 10 AM CT / 16:00 – 17:00 CET, Successfully held
Presented by
Here’s what we discussed:
Hypergrowth consumer electronics companies need robust support centres with user manuals and documentation. However, many visitors avoid using these resources because they find it difficult to navigate or understand and end up reaching out to agents or chat-based support.
In this roundtable, we discussed how to use a data-driven approach to focus on quick resolution while using historic data to identify common problems and areas best suited for automation.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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