I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Why Industrial Manufacturers are Moving to Purpose-Built Solutions in an Increasingly Volatile World
10th June, 2022, 10 AM – 11 AM KL Time, Successfully held
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Here’s what we discussed:
The massive shift to digital transformation has impacted every sector including industrial manufacturers. Customers expect agile, innovative, and cost-effective partners. Manufacturers are turning to modern, purpose-built platforms to deliver on those expectations in an increasingly volatile world.
In this session, we explored how forward-thinking industrial manufacturers are improving customer experience and growing their business with product innovation, personalization, and supply chain optimisation made possible with digital platforms.
We also covered how these manufacturers are winning by focusing on collaboration across their supply chains with in-context information to make better decisions, tactics include:
- Connecting siloed data sources to provide actionable insights
- Expanding the scope of data capture to efficiently gather external information
- Overlaying detailed transactional data with intelligence-surfaced alerting, operational reporting, and analytics to drive better decisions across the enterprise
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Infor:
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 67,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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