I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
How Industrial Manufacturers are Achieving Industry 4.0 Capabilities via Digital Transformation
17th August, 10:00 – 11:00 KL Time, Successfully held
Presented by
Here’s what we discussed:
The fourth digital revolution in manufacturing will enhance automation, precision, and the efficient, digitized manufacturing of goods and services with cutting-edge technologies ranging from the internet of things to cloud computing, smart data exchange, robotics, and more.
In this session, we explored how forward-thinking industrial manufacturers are improving customer experience and growing their business with product innovation, personalization, and supply chain optimization made possible with digital platforms. We learned:
- How to leverage deep, industry functionality on a scalable and secure cloud platform with configurable extensions and personalization, instead of customisation
- Integrate IoT, AI, machine learning, and predictive analytics capabilities
- How to identify any areas of potential operational improvement around Process, Assets, Workforce and Customer Experience
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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