I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
March 3rd, 2022, 10 AM – 11 AM CT, Successfully held
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Here’s what we discussed:
Synthetic identity fraud is a growing crime wreaking havoc in the fintech space. It entails a bad actor using elements of personal information from real people to create what appears to be an authentic identity. Because the fake identities are pieced together using real elements from potential good customers, it can be very challenging to detect and combat this type of fraud using traditional identity verification methods.
Let’s take Buy Now, Pay Later (BNPL) as an example of how synthetic identity fraud plays out more broadly in the financial services space. Given how competitive customer acquisition is for these companies, speed of decisioning and the ability to service thin-file applicants remain a high priority. This makes them a great illustration of the broader challenges that synthetic identity fraud pose to the rest of the financial services market.
Ultimately, regardless of whether you’re a BNPL or traditional financial institution, it comes down to the same question: How do you as a financial institution balance customer acquisition with fraud prevention?
Join Ekata, a Mastercard company, live on Thursday, March 3, 2022, at 10 am CST when Ian Li, Director of Global Strategic Accounts, will answer that question. He’ll lead the group in a discussion about:
- The ongoing threat of synthetic identity theft for financial institutions
- How to spot synthetic identities early in the onboarding waterfall
- Identity verification strategies and tools to protect your business
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Ekata:
Ekata provides APIs and a SaaS solution built around five core identity elements: name, phone, email, address, and IP to help you assess risk in all types of online interactions. These include fake account creation, payment authentication, transaction fraud and manual fraud review.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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