I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
The eCommerce Dilemma: Stopping Bad Actors while Approving Good Customers
May 19th, 2022, 10 AM – 11 AM CT, Successfully held
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Here’s what we discussed:
eCommerce has boomed over the past two years – as have the challenges merchants face. Fraud and chargebacks continue to hurt retailers’ bottom line, but so are changing consumer habits. Online stores are experiencing increased cart abandonment due to friction in the transaction process.
As merchants fight for consumer loyalty, they must balance their fraud management solutions without placing hurdles in the way of good customers. Manual review continues to be the last line of defense for spotting risky transactions. But it can also help to clear good customer orders faster. Through global authoritative data and analysis of billions of real online transaction behaviors, intelligent manual review solutions provide a holistic approach to decreasing losses and increasing revenue.
During this roundtable we learned:
- The current changes in the chargeback landscape (e.g. every dollar lost in a chargeback costs merchants 2.4x the item price)
- The latest trends and evolutions in eCommerce fraud activity
- Strategies to address these fraud issues and reduce customer friction
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Ekata:
Ekata provides APIs and a SaaS solution built around five core identity elements: name, phone, email, address, and IP to help you assess risk in all types of online interactions. These include fake account creation, payment authentication, transaction fraud and manual fraud review.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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