Common Sense Virtual Roundtable:

Managing eCommerce Chargebacks and Reducing Fraud

March 1st, 2022, 4:00 PM – 5:00 PM CET, Successfully held

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Here’s what we discussed:

Adaptation during the pandemic has enabled businesses to increase their revenues, find new ways to meet their customers’ demands and compete in ways they’ve never dreamed possible. For 2022, there are new challenges that these businesses need to understand and build against.

During this expert roundtable discussion, we dissected the true cost of fraud from obvious to the not so obvious, online fraud trends during the pandemic and how they’ve evolved, and how fraudsters in Europe are combatting PSD2 security by moving to mail and other channels orders.

Topics to include:

Assessing the true cost of a chargeback
Observing the evolution of pandemic fraud trends
Understanding how fraudsters have adapted in a PSD2-enabled Europe
Dissecting how to reduce fraud with BOPIS (“buy-now, pick up in-store”)

Solution Expert

Jordan Reynolds

VP of Market Strategy – eCommerce & Marketplaces at Ekata

Request detailed session notes

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.

About Ekata:

Ekata provides APIs and a SaaS solution built around five core identity elements: name, phone, email, address, and IP to help you assess risk in all types of online interactions. These include fake account creation, payment authentication, transaction fraud and manual fraud review.

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.