Common Sense Virtual Roundtable:

Deliver Exceptional Customer Experience with Customizable Banking

August 10th, 2021, Successfully held

Presented by

Here’s what we discussed:

To better prepare for the future, forward-leaning banks are capitalizing on their greatest asset — customer data — to better “know” their customers and deliver personalized experiences.

As the biggest banks move rapidly to deliver personalized experience, 83% of super regional and regional banks are also using third-party vendor solutions. In order to deliver delightful experiences by combining third-party capabilities with internal analytics capabilities and models to distribute differentiated financial products at scale with greater efficiency.

In this Virtual Roundtable, we discussed how forward-leaning banks are capitalizing on their greatest asset – customer data – to:

Deliver meaningful recommendations to customers consistently
Take actions now to support customer growth and retention
Rapidly create new financial products, while reducing cost and effort

Moderated by

Michael Haney

Head of Digital Core at Technisys

Michael leads Technisys go-to-market strategy and ecosystem enablement for Technisys’ core banking platform known as Cyberbank Core. Michael is a global business & technology executive driving digital transformation and operational excellence for financial institutions. Focused on enabling banks to transform their business model, quickly adapt to disruptive change, and reach new levels of sustainability and competitiveness.

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.