I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
9 Steps to Automating Customer Care
August 26th, 2021, Successfully held
Presented by
Here’s what we discussed:
95% of all customer interactions will be powered by AI by 2025. This virtual roundtable focused on those who are working on customer care automation initiatives.
The customer care automation experts at Pypestream have developed a 9-step automation framework after building dozens of automation projects in Fortune 1000 companies.
Pypestream’s David Hurwitz gave us an overview of this framework and how it’s being applied today. 10 invited CX and customer care leaders shared how they are tackling automation projects in their companies and what challenges they are seeing.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
Other active events
