I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Why Customer Experience is a Direct Reflection of the Developer Experience
September 23rd, 2021, Successfully held
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Here’s what we discussed:
How do you measure your customer experience? Is it through response time? Number of errors? Time to resolution? Lost time with your customers? The digital customer experience is everything that your customers experience via software.
It’s your entire virtual storefront – the face if you will, of your business. And who’s developing those business critical experiences? Software developers. But if developers are spending all their time focused on escalation management, outages and troubleshooting while using a plethora of tools that don’t talk to each other, how satisfied do you think they’d be? Developers didn’t get into the profession to troubleshoot issues all day.
They want to spend their time writing new code and developing new customer experiences. If your devs are constantly putting out fires because they don’t have the tools they need to test and troubleshoot thoroughly and fast, chances are your customers won’t be customers for long. The customer experience truly is a direct reflection of the developer experience.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About New Relic:
New Relic is an observability platform that helps you build better software. You can bring in data from any digital source so that you can fully understand your system and how to improve it.
With New Relic, you can:
Bring all your data together: Instrument everything and import data from across your technology stack using our agents, integrations, and APIs, and access it from a single UI.
Analyze your data: Get all your data at your fingertips to find the root causes of problems and optimize your systems. Build dashboards and charts or use our powerful query language.
Respond to incidents quickly: Our machine learning solution proactively detects and explains anomalies and warns you before they become problems.
The world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. New Relic One is the most powerful cloud-based observability platform built to help organizations create more perfect software.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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