Common Sense Virtual Roundtable:

Defining Card Re-Issue And Protections Policies

October 27th, 2021, Successfully held

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Here’s what we discussed:

At the heart of card fraud mitigation is a set of policies and procedures for how risk is assessed and what actions are taken to prevent or mitigate fraud. These procedures may take the form of automated systems with algorithmic analysis or other scoring systems. From these, additional protections may be added to ‘at-risk’ cards or the decision may be made to re-issue the card entirely. However, card issuers must balance potential fraud losses with customer experience and other damages.

In this session, we discussed how banks define policies and procedures around fraud protective measures and card re-issuance.

Here are some questions we discussed:

What systems or processes do you currently follow to assess fraud potential and identify at-risk cards?
Are your systems/processes largely proactive or reactive?
What inputs factor in the risk assessment? (KYC rules,charge activity patterns, known CPP/data breaches, dark web activity, etc.)
Do you have a formal threshold that defines when a card is reissued? What is that threshold?
How often do you update these policies to incorporate new inputs, new models, etc.?
Who in your organization owns the policies and procedures?
Are you managing a ‘fraud budget’? Does this impact what methods are employed?

Moderated by

Stas Alforov

Director of Research and Development at Gemini Advisory

Request detailed session notes

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.

About Gemini Advisory:

At Gemini Advisory, we aim to bridge the gap between wide-ranging threat intelligence offering available to cyber defense teams and the demand for a very specific and actionable solutions required by fraud prevention teams.

Launched by seasoned Subject Matter Experts, Gemini Advisory is specifically oriented to solve the most complex issues in an age of ever-growing cyber threats. From retrieval of compromised data, brand monitoring, covert actor engagement and ransomware extortion negotiations, our unmatched coverage of the underground communities hidden within the Deep & Dark Web, fused with years of experience in undercover operations, allows us to accomplish the most delicate tasks successfully.

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.