Common Sense Virtual Roundtable:

Implications of 3DSecure v2.0 for US Issuers and Processors

August 24th, 2021, Successfully held

Presented by

Here’s what we discussed:

3DSecure is intended to dramatically reduce fraud, but early versions of the protocol had vulnerabilities that left it open to attacks. The newest version 2.0, which is currently mandated in the EU, closes those gaps. US issuers must have already upgraded to 3DS 2.0 by August 31, 2020, and merchants that do not upgrade to 3DS 2.0 by October 17, 2021, will be unable to take advantage of the fraud liability shift from merchant to issuer bank.

In this session, we discussed the impact on your dealings with US merchants as adoption of the standard becomes commonplace. Here are some questions we discussed:

Have you begun to realize an impact from the adoption of 3DSecure v2.0? Are you seeing less fraud occurring?
Do you expect it to have a significant impact going forward?
Do you expect the adoption by merchants to meet the liability shift deadline?
Are you concerned about merchants meeting the deadline and do you expect pushback from merchants who can no longer shift liability?
Will US merchants struggle with the shift to 3DS 2.0 the same way that they did with EMV?
How have you adapted your processes to refocus efforts or change algorithms?
What new challenges are you facing as you shift focus?
With merchants that do not comply with the 3DS 2.0 implementation, what potential losses are you expecting to incur?

Moderated by

Stas Alforov

Director of Research and Development at Gemini Advisory

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.