Common Sense Virtual Roundtable:

How BFSI Wins in the “Attention Economy”

December 2nd, 2021, Successfully held

Presented by

Here’s what we discussed:

Tech leaders including FinTechs are rewriting the rules of engagement and loyalty in financial services. What customer engagement lessons can banks and insurers learn from disruptive digital entrants? What approaches best match established BFSI firms’ inherent strengths?

In this session, we discussed ways innovative engagement programs can help BFSI leverage trust and build loyalty with younger customers.

Some questions we discussed:

What disruptions are you seeing today, and are you driving some of those through FinTech investments?
Does trust equal loyalty, and vice versa?
What technologies are best suited to facilitating connection and engagement with younger demographics?

Moderated by

Eugene Yap

Head of Consulting, Strategy & Analytics, Epsilon

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.