Common Sense Virtual Roundtable:

Ticketing and Travel in the Post-Covid Era

June 10th, 2021, Successfully held

Presented by

Here’s what we discussed:

Since the COVID-19 pandemic has changed the global economy and affected online shoppers’ behaviours in ways that are creating new patterns. The travel industry is often held as an exemplary model for these changes.

We discussed what patterns we are seeing for the travel industry and how to ensure we continue to engage and satisfy our best customers while protecting our business from fraud in the post covid time.

In this Virtual Roundtable, we covered:

Best practices for creating frictionless customer experiences and solutions to defend against fraud
The impact of Covid-19 on consumers’ online shopping behaviours and looking ahead to post Covid-era
Why identity verification is important to the process

Moderated by

Spencer McLain

VP & GM, EMEA at EKATA

Spencer McLain is Ekata’s Vice President and General Manager of the EMEA region. He leads Ekata’s international expansion efforts and owns key relationships with card brands and payment service providers. Spencer supports multiple fraud platform partnerships, collaborates with Product Management to improve Ekata’s API products to ensure that they provide maximum lift in risk models and/or rule-sets, and acts as a key liaison to complex data customers who require specialized testing/analysis.

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.