Common Sense Virtual Roundtable:

Holiday Shopping Trends: Learning from 2020 and Preparing for 2021

March 11th, 2021, Successfully held

Presented by

Here’s what we discussed:

This year, Ekata published research on 2020 Holiday Trends. Join this roundtable to learn what global eCommerce companies experienced during the holiday season and how you can prepare for 2021, to address challenges like order verification, CNP fraud, reduced chargebacks & optimized manual review.

Moderated by

Anand Guruswamy

Product Manager II at Ekata

Timothy Knoles

Product Marketing Manager at Ekata

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.