I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
How to Optimize Manual Review in Specialty Retail
June 17th, 2021, Successfully held
Presented by
Here’s what we discussed:
Fashion and apparel companies are faced with unique challenges in fighting online fraud. How do you create an excellent online customer experience while still taking the time to manually review orders and prevent transactions with fraudsters or resellers?
In this roundtable discussion, our participants met with other industry leaders to discuss challenges, share ideas, and build solutions for their industry’s unique circumstances. They also learned how to optimize manual review to fight fraud and approve good orders fast.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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