Common Sense Virtual Roundtable:

More Sales, Less Fraud for the 2021 Holiday Season

September 16th, 2021, Successfully held

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Here’s what we discussed:

During COVID-19’s second upcoming holiday season, eCommerce retailers are cheerful after nearly half of UK and US consumers bought more online during the 2020 holiday season than ever before. The good news is that those expectations are data-based, as 45-50% of EU residents were even more comfortable with online shopping, and 71% of UK shoppers said they would shop online more for the 2021 holiday season.

Despite the rosy outlook for sales, eCommerce retailers are also expecting a growth in online fraud. In 2020, fraudulent transactions were set to lose about €14 billion. How can retailers still maintain explosive growth while managing their potential for fraud? With a plan.

Our participants joined Anthony Mannino, Director of Partnerships, EMEA as he discussed how to prepare for holiday season fraud.

During this roundtable, we covered:

- Growing fraud trends in eCommerce
- Decreasing manual reviews with better information
- Examining why fraud is growing rapidly
- Building fraud-resistant transaction workflows
- Speeding up transaction workflows to get products to good customers

Moderated by

Anthony Mannino

Director of Account Management, EMEA, Ekata

Amanda Mickleburgh

Director Product – Merchant Fraud, ACI Worldwide

Request detailed session notes

We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.

About Ekata:

Ekata provides APIs and a SaaS solution built around five core identity elements: name, phone, email, address, and IP to help you assess risk in all types of online interactions. These include fake account creation, payment authentication, transaction fraud and manual fraud review.

Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.

If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.