I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Preventing eCommerce Customer Insult and Lost CLTV
April 28th, 2021, Successfully held
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Here’s what we discussed:
The modern consumer wants both speed and security. From opening an account to making their first transaction to having their digital or physical good delivered to them, expectations are high. But it’s hard to find the balance between speed, accuracy, and security. Unfortunately, many good customers are issued false declines to their good transactions when this balance isn’t found, resulting in lost revenue and damaged loyalty.
This roundtable discussion focused on how reducing false declines within the eCommerce workflow can boost your bottom line – now and in the future.
Questions we discussed:
- How many steps does your new account opening process take?
- How do you currently verify identities at account opening? At transaction processing?
- Are false declines a recognized problem within your company? How have you raised awareness of the false decline challenge within your company?
- What metrics are you tracking for consumer satisfaction?
- What identity data is critical for your risk assessment or transaction/user verification workflows?
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Ekata:
Ekata provides APIs and a SaaS solution built around five core identity elements: name, phone, email, address, and IP to help you assess risk in all types of online interactions. These include fake account creation, payment authentication, transaction fraud and manual fraud review.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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