I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
The Real Cost of Employee Turnover
July 27th, 2021, Successfully held
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Here’s what we discussed:
SHRM research shows the full cost of replacing an hourly employee is nearly $5,000, but few companies even track this as a KPI. Hiring right, right from the start can cure the turnover problems that plague industries with an hourly workforce.
In this session, we discussed new strategies companies are using to help their stores hire employees who will perform best and stay the longest. We discussed the often mismatched expectations between corporate HR and store managers and how that can impact customer experience, costs, and employee morale.
Request detailed session notes
We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Cadient Talent:
Cadient Talent is a leading end-to-end talent acquisition software solution built specifically for the needs of high-volume, hourly hiring industries such as retail, restaurants, hospitality, and healthcare. This intuitive and flexible platform provides managers with a constant pipeline of quality candidates. Cadient Talent reduces variation and human error, resulting in faster, better hiring and a more productive workforce by streamlining hiring workforces.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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