I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
Reducing friction for good customers while stopping fraud
October 22nd, Successfully held
Presented by
Here’s what we discussed:
Synthetic identity fraud makes up 20%, or over $6 billion, of credit losses. Sophisticated criminals combine real (stolen) and fake information to create convincing, verifiable identities to open fraudulent accounts and commit various types of transaction fraud. In this roundtable, we discussed how probabilistic identity data plays a role in verifying good and bad customers during the account opening or application process.
Moderated by
Vice President, Strategy & Operations at EKATA
Arjun works with Ekata’s operating teams to drive customer value across ecommerce, payments, marketplaces, and online lending verticals. Prior to Ekata, Arjun was a Principal with Booz & Company.
Here is what we learned:
Synthetic identity fraud makes up 20%, or over $6 billion, of credit losses. Sophisticated criminals combine real (stolen) and fake information to create convincing, verifiable identities to open fraudulent accounts and commit various types of transaction fraud.
In this digital roundtable hosted by Ekata, how probabilistic identity data plays a role in verifying good and bad customers during the account opening or application process was discussed.
Here are some of the highlights from the conversation.
Finding synthetic IDs takes patience.
Synthetic IDs can take up to 7 years to manifest: not in 3-6 months or 60-90 days like third-party fraud. They can be fascinating to watch manifest, and there are some interesting trends you can look at.
Synthetic IDs tend to look like a finger on a hand.
Look at the details about synthetic IDs and the combination of the real and fake data used. These IDs don’t tend to have children but tend to be children of another relationship.
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We are careful about who we send this key document to. The session notes will be sent based on the request, provided your profile matches our qualification criteria.
About Ekata:
Ekata provides APIs and a SaaS solution built around five core identity elements: name, phone, email, address, and IP to help you assess risk in all types of online interactions. These include fake account creation, payment authentication, transaction fraud and manual fraud review.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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