I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Director, Large Business Customer Experience, NRG Energy
NextGen
Demand Planning
and Optimization
November 2nd, Successfully held
Presented by
Here’s what we discussed:
How are you confronting the shortcomings of legacy demand forecasting methods in 2020? The pandemic and resulting economic disruption have amplified the problems associated with commonly used techniques. We discussed how AI-powered demand planning tools that produce predictive and prescriptive insights can help upgrade demand planning capabilities.
Moderated by
Here is what we learned:
How are you confronting the shortcomings of legacy demand forecasting methods in 2020?
During this virtual roundtable moderated by Aimpoint Digital, panelists discussed how the pandemic and resulting economic disruption have amplified the problems associated with commonly used techniques
The use of Excel spreadsheets is still common among planners. While AI-powered demand planning tools that produce predictive and prescriptive insights can help upgrade demand planning capabilities, manual planning is still a valuable backup during uncertain times.
COVID-19 threw the supply chain into disarray. The pandemic brought out 3 types customer streams: pantry-loaders, real demand, and artificial demand. Demand for certain products was through the roof, and suppliers said their existing systems were not strong enough to prepare for that demand.
When the COVID-19 shutdown began, some suppliers stopped production and ran down inventory with what we had. Instead of forecasting, they were upfront with customers about what they were able to produce going forward. They managed supply based on historical trends and tried to keep customers in line with what was fair.
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About Aimpoint Digital:
Aimpoint Digital is an advanced data analytics consultancy company. At their core they work with data to transform them into actionable information to the business users that need them the most. Aimpoint Digital is made up of the very best data scientists, data engineers, management consultants and industry experts who work together to accelerate clients’ strategic vision through data and analytics.
Participation in the Virtual Roundtable is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.
If you don’t qualify, we’ll suggest other learning events that may be a better fit for you.
Here’s what attendees at past events have said:
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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