I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
![Ivy Market Grill, London](https://www.commonsense.events/wp-content/uploads/2023/03/8.jpg)
Retailers using legacy commerce technology often struggle with various challenges that can hinder their ability to compete effectively in today’s dynamic market. These challenges include the inability to deliver a seamless customer experience, lack of flexibility & scalability, slow time-to-market, high total cost of ownership (TCO) or reduced innovation capacity.
In the roundtable discussion, Scott Fraser, Digital Product Director at Screwfix and MACH Alliance Ambassador, spoke about how modernizing their commerce technology was key in enabling their strategic objectives. Sven van Hegelsom, Customer Value Director at commercetools, also joined the conversation to share insights on how to build the business case to kickstart your journey toward a composable architecture.
Key takeaways:
Success stories and incremental replacement: We heard about Screwfix’s incremental journey towards modernizing its commerce technology stack, challenges, and the lessons learned. This real-world example provided valuable insights for retailers looking to embark on a similar journey.
18:30 – 18:45
18:45 – 19:30
19:30 – 20:30
20:30 – 20:50
20:50 – 21:00
Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Ivy Market Grill.
I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.