Presents
WHAT WE WILL DISCUSS
Your customers expect personalized, seamless interactions, and any gaps may be viewed as fatal flaws. The difference between CX leaders and laggards is defined by how effectively organizations leverage AI to enhance—not replace—human connection. Join Zendesk for an exclusive executive roundtable dinner in Singapore to explore insights from the 2025 CX Trends Report, including how AI copilots, Voice AI, and personalized services are shaping the future of customer engagement.
This roundtable will foster discussions on:
- Building trust and loyalty through empathetic, human-like AI interactions.
- Elevating customer service with autonomous support while preserving meaningful human touchpoints.
- Strategies for integrating AI solutions to create frictionless, assistant-led customer journeys.
Bring your challenges and success stories to this roundtable networking dinner to uncover actionable strategies for staying ahead of rising customer expectations and achieving a new level of operational efficiency. Be part of the conversation that will redefine CX leadership and drive transformative outcomes for your organization
AGENDA
18:00 – 18:15
Welcome
18:15 – 19:00
Roundtable Discussion
19:00 – 20:00
Dinner
20:00 – 20:20
Networking
20:20 – 20:30