In 2025, businesses will grow or falter based on their ability to meet evolving customer expectations for personalized, seamless interactions. The key differentiator between CX leaders and laggards lies in how effectively they harness AI to enhance—not replace—the human connection. Participants joined Zendesk for an exclusive executive roundtable dinner in Singapore to explore insights from the 2025 CX Trends Report. They discovered how AI copilots, Voice AI, and hyper-personalized services are reshaping customer engagement and driving sustainable business growth.

This roundtable provided actionable strategies on:

• Building trust and loyalty with empathetic, human-like AI interactions.
• Elevating customer service through autonomous support without losing the human touch.
• Strategies for integrating AI solutions to create frictionless, assistant-led customer journeys.

Participants brought their challenges and success stories to this roundtable networking dinner to uncover actionable strategies for staying ahead of rising customer expectations and achieving a new level of operational efficiency. They became part of the conversation that would redefine CX leadership and drive transformative outcomes for their organizations.