Presents
WHAT WE WILL DISCUSS
Miami is quickly becoming a hub for innovation, and leading organizations are facing increasing demands to enhance customer experiences with agile, transformative technologies.
Join us for a private roundtable in Miami, where industry leaders and peers will discuss the evolving role of technology in crafting seamless, customer-centered experiences that set companies apart in South Florida’s competitive landscape.
In this exclusive gathering, we’ll explore strategies to:
- Optimize end-to-end digital workflows for more intuitive, efficient customer interactions that meet the pace of Miami’s vibrant market.
- Utilize emerging technologies like AI and machine learning to better understand and respond to customer needs.
- Foster a customer-first culture that not only drives loyalty but resonates within Miami’s dynamic environment.
This is an opportunity to connect with local leaders who are reshaping customer engagement through forward-thinking strategies. Gain insights into how organizations are thriving by putting the customer at the center of every interaction in a rapidly changing, tech-driven world.
AGENDA
6:00 – 6:15 PM
Welcome
6:15 – 7:00 PM
Roundtable Discussion
7:00 – 8:00 PM
Dinner
8:00 – 8:20 PM
Networking
8:20 – 8:30 PM
Closing
SOLUTION EXPERTS
Drew Cozart
Director, Customer Workflow Solution Sales at ServiceNow
Drew is a seasoned customer experience leader with 20+ years in the SaaS CX space, including the last seven at ServiceNow. He specializes in CX strategy, team leadership, and service innovation, driving customer-first solutions that foster loyalty and growth.
Kitty Wu
Senior Solution Sales Executive – Customer Workflows at ServiceNow
Kitty Wu is a Senior Solution Sales Executive at ServiceNow, specializing in CRM & Industry Workflows, where she helps organizations transform customer experiences through automation, AI, and digital workflows.
With over 10 years of experience in the tech and software space, Kitty has worked with industry leaders like Western Union, Charles Schwab, Farmers Insurance, Vimeo, and Fortune Media. Her expertise spans enterprise sales, customer success, and leveraging innovative technology to streamline business operations and enhance customer engagement.
Kitty’s leadership in customer-centric strategies and digital transformation aligns with Miami’s emerging position as a tech hub, where organizations face increasing demands to deliver seamless, agile customer experiences. She has played a key role in optimizing workflows and incorporating AI-driven solutions to help organizations enhance efficiency and customer satisfaction.
