AI, Automation, and CX:
Scaling Support Without Raising Costs

As startups and scaleups expand, maintaining high-quality customer experience (CX) while controlling costs becomes increasingly complex. Growth brings a surge in customer interactions, requiring companies to scale support operations without overextending budgets or sacrificing service quality. This executive roundtable will explore the key CX challenges that fast-growing companies face and discuss strategies for building a scalable, cost-effective support framework.

Key Discussion Points:

• Scaling Support Without Exploding Costs: How startups can extend customer service capabilities without heavy CapEx investments in infrastructure and headcount.
• Leveraging AI & Automation for Efficiency: Using AI-driven customer support, chatbots, and self-service solutions to improve response times and reduce operational costs.
• Maintaining Personalized Engagement at Scale: Balancing automation with human interaction to ensure customers feel valued as the business grows.
• Flexible, Cloud-Based Support Models: Exploring scalable CX technologies that adapt to rapid growth without requiring massive upfront investment.
• Global Expansion and CX Challenges: Managing multilingual support, 24/7 service expectations, and compliance as startups enter new markets.

Join CX and technology leaders in a thought-provoking discussion on how startups and scaleups can build a scalable, agile, and cost-efficient customer experience strategy while driving long-term growth.