Presents
WHAT WE WILL DISCUSS
As startups and scaleups expand, maintaining high-quality customer experience (CX) while controlling costs becomes increasingly complex. Growth brings a surge in customer interactions, requiring companies to scale support operations without overextending budgets or sacrificing service quality. This executive roundtable will explore the key CX challenges that fast-growing companies face and discuss strategies for building a scalable, cost-effective support framework.
Key Discussion Points:
- Scaling Support Without Exploding Costs: How startups can extend customer service capabilities without heavy CapEx investments in infrastructure and headcount.
- Leveraging AI & Automation for Efficiency: Using AI-driven customer support, chatbots, and self-service solutions to improve response times and reduce operational costs.
- Maintaining Personalized Engagement at Scale: Balancing automation with human interaction to ensure customers feel valued as the business grows.
- Flexible, Cloud-Based Support Models: Exploring scalable CX technologies that adapt to rapid growth without requiring massive upfront investment.
- Global Expansion and CX Challenges: Managing multilingual support, 24/7 service expectations, and compliance as startups enter new markets.
Join CX and technology leaders in a thought-provoking discussion on how startups and scaleups can build a scalable, agile, and cost-efficient customer experience strategy while driving long-term growth.
AGENDA
18:00 – 18:30
Welcome Reception
18:30 – 19:15
Roundtable Discussion
19:15 – 20:30
Dinner
20:30 – 20:50
Networking
20:50 – 21:00
Closing
About ResultsCX
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, they have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Technology, Retail, Banking, Financial Services, and Insurance and other industries.
Their award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas—Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 22,000+ skilled agents at 23 engagement hubs worldwide, their innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
