Presents
WHAT WE DISCUSSED
Fast-growing Fintech and Insurtech companies face the challenge of balancing customer acquisition, scaling operations, and driving profitability–all while competing against industry giants and navigating increasing regulatory scrutiny. Customer support and back-office operations further strain resources, threatening financial sustainability.
In this session, we explored how FinTechs can scale operations cost-effectively, ensuring stringent regulatory compliance and delivering exceptional customer value, and most importantly, the strategies needed to thrive and succeed.
AGENDA
18:00 – 18:30
Welcome Reception
18:30 – 19:15
Roundtable Discussion
19:15 – 20:30
Dinner
20:30 – 20:50
Networking
20:50 – 21:00
Closing
SOLUTION EXPERT
Bryan Putt
Head of Operations Control & Oversight, Huntswood
- Set up Lloyds Banking Group operations in India and the Philippines.
- Over 30 years’ experience in Banking and offshoring.
- Accountable for leading all Risk & Security as a supplier for over 100,000 staff across 50 sites for multiple banking and financial services companies.
About ResultsCX
ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, they have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Technology, Retail, Banking, Financial Services, and Insurance and other industries.
Their award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas—Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 22,000+ skilled agents at 23 engagement hubs worldwide, their innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.
