Presents
WHAT WE WILL DISCUSS
Fast-growing Fintech and Insurtech companies face the challenge of balancing customer acquisition, scaling operations, and driving profitability–all while competing against industry giants and navigating increasing regulatory scrutiny. Customer support and back-office operations further strain resources, threatening financial sustainability.
In this session, we’ll explore how Fintechs can scale operations cost-effectively, ensuring stringent regulatory compliance and delivering exceptional customer value, and most importantly, the strategies needed to thrive and succeed.
AGENDA
18:00 – 18:30
Welcome Reception
18:30 – 19:15
Roundtable Discussion
19:15 – 20:30
Dinner
20:30 – 20:50
Networking
20:50 – 21:00
Closing
SOLUTION EXPERTS
Patrick Masserano
COO, Huntswood
- 20 years experience in Banking including COO – Monzo Bank | Transformation Director – Santander | Head – Collections at Lloyds Banking Group
- Responsible for 7,500 people, 11 locations across multiple channels.
Emma Mitchell
Director, Advisory Services, Huntswood
- Formerly at FOS (Financial Ombudsman Service) and KPMG.
- Extensive experience in business conduct, governance and controls, complaints, and customer outcomes.
Bryan Putt
Head of Operations Control & Oversight, Huntswood
- Set up Lloyds Banking Group operations in India and the Philippines.
- Over 30 years’ experience in Banking and offshoring.
- Accountable for leading all Risk & Security as a supplier for over 100,000 staff across 50 sites for multiple banking and financial services companies.
