A Virtual Whiskey Tasting Session
Improve Service Delivery and IT Productivity with DEX and AI Automation
Presented by
WHAT WE DISCUSSED
AI is a dominating force in headlines, culture, and technology evolution, but according to new research 70% of IT departments have not introduced more automation workflow and AI technologies since 2020. How can IT teams get Digital Employee Experience (DEX) and AI Automation started and deliver results?
In this virtual whiskey tasting session we discussed:
- The journey to flip IT services from reactive to proactive, highlighting where speed, cost, and quality of IT can all be improved.
- Discuss actionable ways that IT can implement DEX with AI Automation today to improve the results of IT and the businesses they support.
- How GenAI and Machine Learning enable IT to prevent recurring and complex issues while enabling employees to do their best work.
Participants joined a small group of IT and End User experts, over a curated whiskey tasting, to discuss how to automate and manage DEX.
AGENDA
4:00 PM – 4:10 PM
Session & Participant Intro
4:10 PM – 4:30 PM
Guided Whiskey Tasting by an Expert
4:30 PM – 5:20 PM
Interactive Discussion on the Topic
5:20 PM – 5:30 PM
Closing
THE SOLUTION EXPERT
Katharine Dahl
Product Marketing Director, Nexthink
With extensive product marketing experience in the intersection of product, sales, and marketing, Katherine Dahl helps Nexthink fuel company growth and drive product adoption with positioning, messaging, buyer personas, launch and go-to-market plans, content creation, demand generation, competitive intelligence, and sales enablement strategies.