Evolving the GCC Play:
From Cost to Value

As the global insurance industry evolves, GCCs are increasingly expected to move beyond traditional cost-saving roles and become key enablers of business transformation. The shift from cost-focused operations to delivering strategic value is not only necessary but urgent for staying competitive in today’s rapidly changing market. This roundtable will explore how insurance GCCs can adapt to this evolving landscape, driving innovation, improving operational efficiency, and creating value across the business.

Leading experts and industry practitioners, along with Infosys thought leaders, will discuss strategies for elevating the GCC function within insurance organizations. Key topics will include leveraging advanced technologies, such as AI and automation, to improve decision-making, enhance customer experiences, and enable smarter underwriting and claims management. Additionally, we’ll explore how to build more agile and resilient organizations by aligning GCCs with broader business goals and fostering a culture of continuous improvement.

By examining real-world examples, actionable insights, and best practices, the discussion will provide attendees with the tools and strategies needed to transform their GCCs into value-driven powerhouses that are central to their organization’s growth and success in the insurance industry.