Participants joined us for an exclusive roundtable dinner for CX leaders across the healthcare, public service, BFSI and education sectors in Singapore. They relaxed and engaged with industry experts and peers as they explored the unique challenges in these sectors, with a focus on the transformative role of contact centers and the latest AI & digital advancements in elevating customer experience in Singapore.

Our featured expert from Cisco Webex was Jamie Romanin, a top influencer in the contact centre industry. This festive roundtable included a guided whiskey tasting and dinner.

Through interactive discussions, we discussed how AI can be harnessed to:

• • Deliver smarter, richer interactions across the customer journey
  • Enable digital interactions to enhance proactive communication & self-service
  • Achieve the right balance of assisted & unassisted support to improve customer experience
  • Enhance efficiency for agents, manage agent wellness, and avoid agent burnout
  • Create personalised voice & digital customer experiences that can drive business growth

Participants joined us for practical guidance on optimising their customer experience strategy using AI & Digital platforms.