Here’s what we’ll discuss:

Join Operations and Transformation executives for a thought leadership roundtable in Singapore, where we will explore the principles of effective incident management applicable across industries. In today’s complex, hybrid infrastructures, managing incidents efficiently is crucial to maintaining business continuity, minimizing disruption, and optimizing costs.

This roundtable will address key pain points such as the challenge of siloed data and the critical need for a unified view across operations. We’ll demonstrate how integrating AWS OpenSearch with PagerDuty can drastically reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) for critical issues, showcasing real-world examples of how enterprises have leveraged this integration to enhance operational efficiency and maintain service reliability at scale.

In addition, we’ll discuss the executive-level benefits of robust incident management, including cost optimization through better resource utilization, enhanced customer experience and brand protection via proactive issue detection, and improved compliance with comprehensive logging and auditing capabilities.

Participants will engage in peer-to-peer discussions, sharing common challenges in managing complex infrastructures and exploring solutions tailored to their specific needs. We will also present thought leadership on the future of observability and incident management in cloud-native environments, culminating in an open discussion on the challenges and opportunities in digital transformation.

This session is designed to help organizations improve their resilience, ensuring seamless operations and a competitive edge in the face of unexpected challenges.