Improve Service Delivery and IT Productivity with DEX and AI Automation
A Virtual Wine Tasting Session
Successfully held on June 6th, 2024
Presented by
Here’s what we discussed:
AI is a dominating force in headlines, culture, and technology evolution, but according to new research 70% of IT departments have not introduced more automation workflow and AI technologies since 2020. How can IT teams get Digital Employee Experience (DEX) and AI Automation started and deliver results?
In this virtual wine tasting session we discussed:
- Proprietary research on state of the IT industry, where advancements, time and funds are being focused.
- Provide three actionable ways that IT can implement DEX with AI Automation today to make the most out of their service delivery.
- Introduce the “flow state” IT needs to repurpose hours spent on recurring and complex issues to optimize resources, save costs, and improve outcomes.
Participants joined a small group of IT and End User experts, over a curated wine tasting, to discuss how to automate and manage DEX.
AGENDA
05:00 PM – 05:10 PM
Session & Participant Intro
05:10 PM – 05:30 PM
Guided Wine Tasting by an Expert
05:30 PM – 06:20 PM
Interactive Discussion on the Topic
06:20 PM – 06:30 PM
Closing
Solution Expert
DEX Evangelist, Nexthink
Tim Flower is the VP of DEX Strategy at Nexthink and the co-host of the DEX Show Podcast, a show dedicated to technology and change-management professionals interested in improving the way we work. He has worked in enterprise IT for over 30 years, and since joining Nexthink in 2015, he has helped businesses large and small around the world to understand the power of information when viewed through the end-user. Tim is also the author of the new book, DEX for Dummies, a practical guide for organizing and executing an effective DEX strategy in any organization.
Participation in this Virtual Wine Appreciation is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with a link to the meeting.