Banking & Insurance Roundtable:
Networking Dinner at Grand Hyatt Manila
Successfully Held on 4th December 2024
Presented by
Here’s what we discussed:
We hosted an exclusive roundtable dinner for CX leaders in the banking, finance, and insurance sectors in Manila. Attendees had the opportunity to relax and learn from industry experts and peers as we addressed the unique challenges facing financial services, focusing on the transformative role of contact centres and the latest AI & Digital advancements to elevate customer experience in the Philippines.
Our featured expert from Cisco Webex was Jamie Romanin, a top influencer in the contact centre industry. This festive roundtable included a guided wine tasting and dinner.
Through interactive discussions, we discussed how AI can be harnessed to:
- Deliver smarter, richer interactions across the customer journey.
- Enable digital interactions to enhance proactive communication & self-service.
- Achieve the right balance of assisted & unassisted support to improve customer experience.
- Enhance efficiency for agents, manage agent wellness, and avoid agent burnout.
- Create personalised voice & digital customer experiences that can drive business growth.
AGENDA
18:00 – 18:15
Registration
18:15 – 18:30
Welcome & Participant Intro
18:30 – 19:05
Presentation by Cisco
19:10 – 19:40
Guided Wine tasting by an expert
19:40 – 20:45
Interactive Discussion + Dinner
20:45 – 21:00
Closing
Dinner at Grand Hyatt Manila
Grand Hyatt Manila,
8th Avenue corner, 35th street, Bonifacio Global City,
Taguig City 1634, Philippines
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Participation in this in-person networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the venue.