Using Generative AI
for Customer Experience
Networking Dinner at No.8 China House, Manila

Here’s what we discussed:

Generative Artificial Intelligence (AI) has the potential to shape customer experiences at a scale never before imagined. Still, many questions remain unanswered. How should it be implemented? What impact will it have? What are the best practices?

This executive roundtable dinner aimed to provide a comprehensive platform for knowledge exchange, insightful discussions, and networking opportunities for Customer Experience leaders curious about leveraging Generative AI.

This session brought together experts and industry leaders from diverse domains to share their experiences, strategies, and success stories in implementing Generative AI for customer experience transformation. Attendees gained valuable insights into the strategic deployment of Generative AI technologies, exploring its impact on customer interactions, decision-making processes, and overall business performance. We also discussed the ethical considerations associated with Generative AI, addressing concerns related to privacy, bias, and transparency.

The discussions also provided a glimpse into the future possibilities of Generative AI in enhancing customer experiences. We believe this roundtable served as a catalyst for organizations to explore innovative strategies, gain competitive advantage, and unlock the full potential of Generative AI in revolutionizing customer experiences.