I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
17th May 2023, 11:30 - 14:00 Manila Time, Successfully Held
Optimized Customer Journeys Powered by Robust Fraud Detection and Response Services
Networking Lunch
at Raffles & Fairmont, Makati
17th May 2023,
11:30 - 14:00 Manila Time,
Successfully Held
Presented by
&
Here’s what we discussed:
Fraud detection & response across a rapidly escalating threat landscape demands intelligent, accurate & adaptive strategies. This roundtable brought together industry leaders and security experts to discuss the latest advancements in detection and response methodologies, focusing on observability, risk reduction, trust, fraud prevention, and bot detection.
We explored a variety of topics, including:-
- New account fraud reduction: Strategies to detect and mitigate fraudulent account creation, enhancing trust and security within the user community.
- Account takeover prevention: Best practices for safeguarding user accounts during and after the authentication process, minimizing unauthorized access.
- Bot detection: Cutting-edge techniques for identifying and mitigating bot-driven attacks and intrusions, improving overall platform security.
- Device Fingerprinting: Solutions for distinguishing trusted devices from malicious ones, enabling rapid response to compromised accounts and unauthorized access.
- Secure user lifecycle: Ensure minimal disruption and friction in the user experience while facilitating secure use of your application by customers.
The discussion highlighted the significance of these strategies in improving the overall security posture of business applications while enhancing the customer experience (CX). The roundtable aimed to share insights and real-life examples demonstrating how businesses can achieve remarkable outcomes, such as reducing false positives by 90%, decreasing bot-driven attacks by 98%, and increasing the accuracy of device fingerprinting to 99.7%.
Francisco “Cocoy” Claravall, Vice President for Partner Ecosystem, Globe Business, and Danny Kadyshevitch, Senior Product Manager, Transmit Security joined for this interactive session to gain valuable insights, exchange ideas, and collaborate on shaping the future of identity threat detection and response.
Lunch at Raffles & Fairmont, Makati
Raffles & Fairmont Makati
1 Raffles Drive, Makati Ave, Makati, 1224, Philippines
View on map
Agenda
11:30 – 11:45
Welcome
11:45 – 12:30
Introduction & Roundtable Discussion
12:30 – 13:45
Lunch & Discussion Continues
13:45 – 14:00
Closing & Thank You Remarks
Solution Expert
Senior Product Manager, Detection and Response at Transmit Security
Danny Kadyshevitch works with some of the largest most demanding global organisations to solve the multitude of cybersecurity challenges they face – from registration to account recovery and every step in between. He leads the Transmit Security Research Labs, which is a team of researchers who monitor the dark web leveraging threat intelligence and applied data science to install, operate and reverse engineer new attack tools to investigate new fraud techniques, like those used for credential stuffing, device emulation, headless browser testing & the machine-learning process called novelty detection.
Danny gained essential experience in the domain of cyber security, after spending 7 years in Microsoft’s Cloud Security division and serving in the 8200 intelligence unit of the Israeli Defence Force.
Host
Vice President for Partner Ecosystem, Globe Business
Cocoy currently leads a team that focuses on evaluating new products, designing customer journeys, and bringing new product offerings to the market. Prior to this role, Cocoy was head for Product Development & Management of Globe’s Consumer products in broadband and mobile. He also held various positions in the areas of Sales, Presales, Product, and Business Development of Globe Business. Other work experience includes stints in Cisco Systems, Motorola, and Accenture. He has an MBA from Ateneo and is a cum laude graduate of Electrical Engineering from Saint Louis University.
Participation in this in-person Networking session is no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Raffles & Fairmont, Makati.
We will follow COVID guidelines mandated by the government and the venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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