Leveraging Generative AI
to Enhance Customer Experience
in Malaysia
Networking Lunch at The St Regis, Kuala Lumpur

Successfully Held on 11th October 2023

Leveraging Generative AI to Enhance Customer Experience in Malaysia
Networking Lunch
at The St Regis,
Kuala Lumpur

Successfully Held
on 11th October 2023

Presented by

Saleforce - Logo

What we discussed:

Organisations today are struggling to balance duelling priorities of meeting customer demands and driving productivity. As a result, the need for efficient and intelligent services to drive customer experiences is rising, and leveraging AI is now an imperative.

On 11 October, Wednesday, a small group of senior business leaders joined to discuss how Generative AI can be a game-changer for your business by allowing your organisation to work smarter and faster.

We discussed how Generative AI can help companies connect with customers in new ways by:

  • Personalising every interaction in a secure, trusted manner
  • Maximising productivity with automation, data and intelligence
  • Building and deploying AI solutions faster across all channels

Agenda

12:30 – 12:40

Welcome

12:40 – 12:55

Chocolate & Coffee Tasting

12:55 – 13:10

Salesforce Presentation

13:10 – 13:55

Roundtable Discussion & Lunch

13:55 – 14:00

Closing

14:00 – 15:00

Networking

Solution Experts

Bernard Solomon
Regional Vice President, Malaysia & Vietnam, Salesforce
LinkedIn
Saurabh Khanna
Regional Sales Director, Malaysia & Vietnam, Salesforce
LinkedIn

Lunch at The St. Regis, Kuala Lumpur

The St. Regis
6, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Participation in this in-person Networking session is at no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The St Regis.

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