I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Successfully Held on July 27th, 2023
Are You Equipped to Combat Fraud This Holiday Season?
Networking Dinner
at The Capital Grille,
Los Angeles
Successfully Held on July 27th, 2023
Presented by
Here’s what we discussed:
As we say hello to summer, businesses across the country are already prepping for the upcoming 2023 holiday season. The holidays are a huge opportunity for e-commerce companies to bring new customers through the proverbial door.
However, that time of year also offers an opportunity for fraudsters to find ways to impact their revenue, customer experience, and brand reputation through chargebacks, promo abuse, and more.
As fraudsters try to stay ahead of merchants by evolving their methods and entry points, having the right fraud prevention strategy in place this holiday season will be paramount. During this discussion, we dug into e-commerce fraud trends from 2022-2023 to help ensure you are more prepared to combat fraud this holiday season.
During this dinner, we discussed:
- Which stages of the customer journey are targets for fraudsters (hint: all of them)
- Why a holistic approach to fraud prevention is key — especially during the holidays
- How pairing internal data with third-party data sources leads to more confident risk decisions at all stages of the buyer journey
- How automated processes enable customized customer experiences and the role manual review still plays in fraud prevention
Solution Experts
eCommerce Enterprise Account Executive at Ekata
Ren Singh is an experienced Enterprise account executive at Ekata, a part of Mastercard Identity Services. With a focus on reducing chargebacks, false declines, and decreasing friction for good users. Ren works with some of the largest eCommerce companies in the world to help deliver results for executives looking to improve their metrics.
Senior eCommerce Enterprise Account Executive at Ekata
Mark has worked in the anti-fraud industry for over 10 years, working across verticals ranging from payment companies in Dubai to the largest eCommerce retailers in the world. Currently, he works with Ekata’s strategic ecommerce accounts, helping them optimize their fraud tools and strategies for maximum performance.
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Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.