I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Let’s Converse in Conversational
26th July, 2022, 11:45 - 14:30 Manila Time, Successfully held
Let’s Converse in Conversational Artificial Intelligence (AI) and Automation
Network & Lunch Meet at Raffles Makati
26th July, 2022, 11:45 - 14:30 Manila Time, Successfully held
Here’s what we discussed:
In Philippines, we have seen a surge in contact center calls due to reasons such as an increase in scam-related fraud, ever-changing overseas travel requirements, and demand in online retails, to name a few. It became clear that human-to-human conversation is still customers’ preferred method during times of urgent needs.
There are also challenges such as talent retention and work-from-home arrangement that hinder digital transformation efforts. An organization must scale up operations while continuing to provide the best agent and customer experience.
Conversational Artificial Intelligence (AI) and automation technologies have become mission-critical for contact centers to manage increased call volume while delivering a superior customer experience.
Presented by
This roundtable will discuss the impact of the challenges and how automation and AI can enhance the agent and customer experiences while remaining engaged with the customer.
- How can AI and Automation be used to drive a customer-centric environment?
- How do you find the right balance/ optimal level between digital and human interactions?
- What are some market opportunities that have accelerated or changed contact center plans due to the pandemic/crisis/changes in way of interacting with customers?
Lunch at Raffles Makati
Raffles Makati
1 Raffles Drive, Makati Ave, Makati, 1224, Philippines
Raffles Makati is 30-storey architectural masterpiece set in the heart of the financial district, with every individual need catered for by Raffles Butlers.
An oasis situated in the most sought-after location at the centre of the commercial business district; within walking distance to the Zuellig Building, the Ayala Museum, and the middle of a vibrant environment of flourishing art & culture.
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Agenda
11:45 – 12:00
Welcome & Registration
12:01 – 12:45
Roundtable Discussion
12:46 – 14:15
Lunch & Networking
14:16 – 14:30
Closing
Solution Experts
Vice President at Uniphore, Philippines
Participation in this in-person Networking session is no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside the venue.
We will follow COVID guidelines mandated by the government and the Venue.
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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