I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
22nd April, 2022, 6 PM - 9 PM IST, Successfully held
Transforming IT Ops with Full Stack Visibility
Network and Lunch at Radisson Blu Mumbai
22nd April, 2022, 6 PM - 9 PM IST, Successfully held
Here’s what we discussed:
Organizations want to ensure high levels of customer satisfaction through the 24/7 availability of their business services along with the highest security. The implementation of hybrid, multi-cloud environments along with the existing legacy systems only adds to the complexity for the IT operations teams. The IT tools exist in silos and provide limited visibility leading to conflicting sources of truth and delays in problem resolution. So how does one ensure continuous proactive monitoring and management of their full IT stack?
In this session, we learnt how we can receive actionable insights to make intelligent business decisions and improve customer engagement and retention.
Presented by
At this Network and Dinner session, we discussed:
- How do you accelerate time-to-market and rapidly scale without compromising uptime and the performance of your complex environments?
- How to improve customer engagement and retention by measuring and improving performance in a way that better aligns with the end-user experience?
- How to maintain highly scalable and high availability architecture by shifting from a reactive to proactive posture and achieve optimum IT service performance?
Dinner at JW Marriott Juhu Mumbai
JW Marriott Mumbai Juhu
Juhu Tara Rd, Juhu Tara, Juhu, Mumbai, Maharashtra 400049
Nestled along the beach, JW Marriott Mumbai Juhu is a 5-star haven where luxury reigns supreme. Thrill your palate with diverse fine dining at their distinctive restaurants and bars. Celebrate and succeed in flexible event spaces, masterfully designed for flawless meetings and conferences. Frequented by celebrities and Bollywood luminaries, this hotel is one of Mumbai’s most elegant destinations, perfectly placed along the glittering Arabian Sea.
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Agenda
6:00 PM – 6:15 PM
Reporting & Welcome
6:16 PM – 7:15 PM
Roundtable Discussion
7:16 PM – 8:45 PM
Dinner & Networking
8:46 PM – 9:00 PM
Closing
Who should apply for an invitation:
Participation in this in-person Networking session is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside JW Marriott Mumbai Juhu
We will follow COVID guidelines mandated by the government and the venue.
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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