I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
16th November, 18:00 - 20:30 Manila Time, Successfully held
Turning Insights into Action: How to Get Ahead of Customer Expectations in a Digital-first World
Networking & Dinner
at The Peninsula Manila
16th November,18:30 - 20:30 Manila Time, Successfully held
Presented by
Here’s what we discussed:
Research from Medallia Institute has shown that CX leaders are 26 times more likely than laggards to experience revenue growth of 20% or more over the past fiscal year. CX leaders are also 2.8 times more likely than laggards to meet financial targets and be viewed as a great place to work.
It’s no longer a question –– customer experience directly impacts a company’s bottom line.
However, meeting customer expectations isn’t easy. Insights are only as valuable as the actions they drive across channels, experiences and journeys – an area companies often struggle to get right.
In this interactive session, we discussed what brands need to focus on to become CX leaders:
- The challenges brands face in building a best-in-class CX program that drives action, and how to overcome them
- How to deliver an individualized, end-to-end experience to every customer, regardless of how, when or where they choose to interact with your brand
- The business impact of empowering employees with relevant insights and engaging them to effect positive change
Dinner at The Peninsula Manila
The Peninsula Manila
Corner of Ayala and Makati Avenues, 1226, Makati, 1226 Metro Manila, Philippines
For over 40 years, The Peninsula Manila has set the benchmark for luxury and sophistication, and is affectionately called “Manila Pen” by habitués of The Lobby. A haven of comfort, quality service and fine cuisine, the hotel is as much a favorite with discerning locals as it is with visitors.
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Agenda
18:00 – 18:15
Welcome and Registration
18:16 – 19:00
Roundtable Discussion
19:01 – 20:15
Dinner & Networking
20:16 – 20:30
Closing
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Peninsula.
We will follow COVID guidelines mandated by the government and the Venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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