When KYC Isn’t Enough:
Using Machine Learning and Digital
Identity Data to Improve Conversion
A Networking Event & Dinner at ZouZou’s, NYC

May 26th, 2022, 6:15 PM - 9:00 PM ET, Successfully held

When KYC Isn’t Enough: Using Machine Learning and Digital Identity Data to Improve Conversion
A Networking Event & Dinner
at ZouZou’s, NYC

May 26th, 2022, 6:15 PM - 9:00 PM ET, Successfully held

Here’s what we discussed:

The KYC/Identity Verification processes at many financial services companies result in a poor customer experience, yet still allow too many fraudsters to open accounts.

26% of online applicants surveyed said the onboarding process is “difficult” [source: signicat research – Nov 2020]

Financial institutions lose $6B annually due to synthetic identity fraud [source: US Federal Reserve]

Presented by

Ekata’s Kurt Weiss will moderate a discussion of some of the challenges of traditional KYC, and some options available to enhance your KYC to both reduce the risk of fraud, AND offer a smoother, lower friction onboarding process for good customers.

Dinner at ZouZou’s, NYC

ZouZou’s
385 Ninth Avenue, Suite 85,New York, New York 10001

Zou Zou’s is a lively and modern Eastern Mediterranean restaurant from chef Madeline Sperling, who spent years working at some of the most notable restaurants throughout New York City, including Gramercy Tavern and The NoMad.

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Agenda

6:15 PM – 6:30 PM

Reception and welcome

6:31 PM – 7:15 PM

Roundtable Discussion

7:16 PM – 8:45 PM

Dinner & Networking

8:46 PM – 9:00 PM

Conclusion and closing

Solution Expert

Kurt Weiss

Director of Enterprise Sales at Ekata

Participation in this in-person Networking session is no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside ZouZou’s, NYC

We will follow COVID guidelines mandated by the government and the venue.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.