How to Elevate your Customer
Experience while Fighting Fraud
Network & Lunch at St. Regis, Kuala Lumpur

29th June, 2022, 11:30 - 14:00 KL Time, Successfully held

How to Elevate your Customer Experience while Fighting Fraud
Network & Lunch at St. Regis, Kuala Lumpur

29th June, 2022, 11:30 - 14:00 KL Time, Successfully held

Here’s what we discussed:

eCommerce companies are faced with unique challenges in fighting online fraud. How do you create an excellent online customer experience and allow your fraud team time to review potentially risky orders efficiently?

Ekata APAC - June 29 - How to Elevate Your Customer Experience

Presented by

In this roundtable discussion, we met other industry leaders to discuss current challenges, how to automate your fraud prevention, trends, reduce time for manual reviews, and solutions for your industry’s unique circumstances.

Lunch at St. Regis, Kuala Lumpur

St. Regis, Kuala Lumpur
No 6, Jalan Stesen Sentral 2,
Kuala Lumpur Sentral,
50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Agenda

Network & Lunch at St. Regis, Kuala Lumpur

11:30 – 11:45

Welcome and Registration

11:46 – 12:35

Roundtable Discussion

12:36 – 13:45

Lunch & Networking

13:46 – 14:00

Closing

Solution Expert

Niall Whelan

Principal Data Scientist for Asia Pacific at Ekata

Participation in this in-person Networking session is no cost to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside St. Regis.

We will follow COVID guidelines mandated by the government and the venue.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.