Compelling data
to support the value
of Customer360
At Steigenberger Wiltcher’s, Brussels

22nd March, 2022, 18:00 - 20:30 CET, Successfully held

Compelling data to support the value of Customer360
At Steigenberger Wiltcher’s, Brussels

22nd March, 2022, 18:00 - 20:30 CET, Successfully held

Here’s what we discussed:

It’s generally accepted that customer acquisition costs 5 to 10x more than customer retention. So, why don’t insurance companies focus on building strong customer relationships rather than engaging in price-walking and bait-and-switch tactics? Do current IT systems hinder this focus?

EIS - Compelling Data to Support the Value of Customer360

When customers have multiple policies with a single insurer, customers are more loyal. According to “The Customer Compass: Navigating the Future of Insurance” report:

Auto policyholders are 39% more likely to switch when they have policies with multiple insurers
Homeowner policyholders are 57% more likely to switch when they have policies with multiple insurers

Presented by

Reasons for changing insurance providers

69% policy is too expensive
28% poor customer experience
20% lack of personalization

The truth is, customers want to be loyal. According to digital marketing firm Invesp, the probability of selling to a new prospect is just 5 to 20%, while the success rate when selling to a current customer is 60 to 70%. Plus, current customers are 50% more likely to try new products and spend 31% more, on average.

Dinner at Steigenberger Wiltcher’s

Steigenberger Wiltcher’s
Av. Louise 71, 1050 Bruxelles, Belgium

Located on the exclusive shopping promenade Avenue Louise in the heart of Brussels, the luxury hotel Steigenberger Wiltcher’s is just minutes away from some of Brussels’ must-see destinations in its direct vicinity. Brussels is rightly renowned as a gourmet heaven. Enjoy a wide selection of regional and international dishes as you network and learn with your peers.

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Agenda

18:00 – 18:10

Reception and welcome

18:11 – 19:05

Introductions, networking and cocktails

19:06 – 20:10

Interactive discussion with dinner

20:11 – 20:30

Conclusion and closing

Solution Expert

Olivier Vaysse

GM for France & Continental Europe, EIS

Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to Steigenberger Wiltchers.

We will follow COVID guidelines mandated by the government and the hotel.

Here’s what attendees at past events have said:

I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Kimberly Carpenter

Director, Large Business Customer Experience, NRG Energy

A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.

Ryan Smith

Sr. Director Care Strategy & CX, GoDaddy

I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.

Nicholas Zeisler

Principal, Zeisler Consulting

Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.