I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
22nd September 2022, 19:00 - 21:45 CET, Successfully held
Here’s what we discussed:
After a few sluggish years thanks to the pandemic, across Europe there is a palatable resurgence of M&A within the Life Insurance business as a strategic tool to accelerate and diversity capabilities, evolve distribution, build scale to support ambitious growth agendas, and prepare business models for the future.
For example, we’ve seen the German insurer HDI acquire insurtech Community Life to accelerate its digital capabilities for direct-to-consumer and sales partners as well as innovative capabilities such as biometric insurance. And recently, the Italian insurance group Generali agreed to acquire Crédit Agricole Assurances’ medical insurance company La Médicale for €435mn to strengthen their presence in France and enable them to grow their health and protection lines and P&C business.
But this business strategy doesn’t come without its own trials and tribulations. Integrating the people, processes and technologies to ensure that the maximum value is delivered from those engagements is leaving many insurers struggling. Legacy systems and core technologies, along with many processes, were never designed to enable the adaptability or control required to assimilate often more digitally advanced insurtechs or organisations. Leaving insurers with as much of a problem and an opportunity:
- Customer or human Centricity – how do you put the customer at the heart of your products to maximise their exposure to a full integrated suite and increase the interest in life insurance by both your existing, acquired, or new customers?
- Digital Transformations – how do you invest in the right technology and the right approach that seamlessly enables you to consolidate organisations into your existing business while not breaking things as you go?
Presented by
We explored the opportunity and impact of your M&A strategy on your business and how core tech is the obvious opportunity for an Ambitious Insurer.
Dinner at The Peninsula Paris
The Peninsula Paris
19 Avenue Kléber Paris, France, 75116
Under the splendid dome inspired by a Chinese opera scene, enjoy a cocktail with sparkling colours, experience Chinese gourmet food with your peers.
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Agenda
19:00 – 20:00
Introductions, Networking and Cocktails
20:01 – 21:30
Interactive Discussion with Dinner
21:31 – 21:45
Conclusion and Closing
Solution Experts
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Peninsula Paris.
We will follow COVID guidelines mandated by the government and the venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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