I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
May 10th, 2022, 6:15 PM - 8:45 PM CT, Successfully held
How B2B Businesses Can Stand Out and Create the Best Customer Experiences
Networking & Dinner at The Ritz Carlton
May 10th, 2022, 6:15 PM - 8:45 PM CT, Successfully held
Theme: Don’t Match Your Digital Competition — Beat Them With a Differentiated Digital Experience
Here’s what we discussed:
A trap many B2B leaders fall into is emphasizing the need to be “as good as” some other well-known e-commerce company. But that line of thinking means you’re only ever playing catch-up and are likely only providing adequate customer experiences.
To be a truly customer-focused company in the e-commerce space, you need to adopt a “be the best” mentality and differentiate your business from the competition and lead in digital.
Presented by
We invited our participants to this exclusive, executive dinner on May 10th to get actionable insights on:
- How to move beyond cookie-cutter competitor benchmarks to focus on what customers want as well as what they would love
- How to truly know your customer by understanding what makes their job difficult and solving that core problem for them
- How to use customer behavior data to make their on-site shopping experiences more personalized
Dinner at Ritz Carlton
Ritz Carlton at Water Tower Place
160 E Pearson St, Chicago, IL 60611
Set within downtown Chicago’s coveted Gold Coast, this luxury hotel is an opportunity to experience the city’s past and present through eye-catching visuals and curated experiences. History is told through craft cocktails in the Club Lounge; an expansive art collection showcases modern design and architectural heritage; reimagined accommodations reflect the iconic skyline and signature journeys pair dedicated service with exclusive access.
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Agenda
6:15 PM – 6:30 PM
Reception & Welcome with Cocktails
6:31 PM – 7:30 PM
Wine/Cocktail & Conversation
7:31 PM – 8:30 PM
Dinner & Networking
8:31 PM – 8:45 PM
Closing
Solution Expert
Principal B2B Visionary at Bloomreach
Jason Hein is a leading digital strategist and innovator for B2B businesses, with over 25 years of experience working with firms — from the Fortune 50 to small family-owned firms — to build their online businesses. At Bloomreach, Jason taps into his direct experience managing a wide variety of product types, from abrasives to z-bars, to help manufacturers and distributors identify and deploy new technologies across our Discovery, Content, and Engagement pillars and differentiate their digital business, build customer trust, and grow revenue online.
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Ritz Carlton.
We will follow COVID guidelines mandated by the government and the hotel.
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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