I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
Lead the Market:
31st August 2022, 18:15 - 20:45 Jakarta Time, Successfully held
Lead the Market: Building Customer-centric Products that Drive Business Outcomes
Networking & Dinner at Shangri-la, Jakarta
31st August 2022, 18:15 - 20:45 Jakarta Time, Successfully held
Here’s what we discussed:
Gaining and retaining customers requires a constant state of improvement and innovation. However, how do businesses know if they are delivering digital experiences that actually meet consumers’ expectations and add value to the overall experience? Data is vital for creating products that drive revenue, loyalty, and lifetime value, but it alone is not the key. While collecting data is a tough task on its own, being able to efficiently and effectively generate actionable insights is required for success.
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Companies must be equipped with the proper technology, tools, and know-how to leverage data and create lasting, profitable offerings.
- How can businesses build and develop customer-centric digital products that deliver results?
- What can companies do to empower cross-functional teams with data sufficient to support growth?
- How can tools and insights be bridged to drive loyalty, revenue, and better experiences?
Dinner at Shangri-La, Jakarta
Shangri-La, Jakarta
Kota BNI JL. Jend. Sudirman Kav. 1, Jakarta, 10220, Indonesia
Inspired by the legendary land featured in James Hilton’s novel Lost Horizon published in 1933, the name Shangri-La encapsulates the serenity and service for which Shangri-La is renowned worldwide.
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Agenda
18:15 – 18:30
Welcome and Registration
18:31 – 19:30
Roundtable Discussion
19:31 – 20:30
Dinner & Cocktails
20:31 – 20:45
Closing
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside Shangri-La.
We will follow COVID guidelines mandated by the government and the venue.
Talk To Us About Attending Future Events
Here’s what attendees at past events have said:
Director, Large Business Customer Experience, NRG Energy
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
Sr. Director Care Strategy & CX, GoDaddy
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Principal, Zeisler Consulting
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.
Director, Global Digital Marketing and Customer experience, Stanley Black and Decker.
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