I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.

Gaining and retaining customers requires a constant state of improvement and innovation. However, how do businesses know if they are delivering digital experiences that actually meet consumers’ expectations and add value to the overall experience? Data is vital for creating products that drive revenue, loyalty, and lifetime value, but it alone is not the key. While collecting data is a tough task on its own, being able to efficiently and effectively generate actionable insights is required for success.
Companies must be equipped with the proper technology, tools, and know-how to leverage data and create lasting, profitable offerings.
The Langham, Sydney radiates luxury. From the marble-lined lobby adorned with chandeliers and local artwork to rooms and suites (there are 96 total) with expansive terraces boasting dramatic city and harbor views, everything about this hotel is beyond opulent. Stop into the Observatory Bar for a signature cocktail like the Pink Rose, indulge in a Couple’s Relaxation Escape massage in The Day Spa by Chuan, or practice your serve like a pro on the championship-size tennis court.
11:30 – 11:45
11:46 – 12:35
12:36 – 13:45
13:46 – 14:00
Participation in this In person peer discussion is free of charge to qualified attendees. Once you’ve completed the registration, we’ll confirm your invitation and send you a calendar invite with directions to the meeting hall inside The Langham.
We will follow COVID guidelines mandated by the government and the venue.
I think it’s really a must-attend event for CX professionals. I’ve gone to other events in the past and this surpasses all of them.
A lot of other conferences I’ve gone to are driven off a podium, someone presenting me a solution before they understand my problem. Here I have an opportunity to talk to my peers and learn from them.
I’m not part of some enormous crowd out there. I’m getting lot of interaction, hearing from people, their own personal stories. Individual examples of how people are leveraging their CX skills in their industry, in their business, in the work that they do everyday.
Very intimate, Very one-on-one! You are able to really get a lot of candid responses, so we’re getting a ton of value from that and a lot of valuable insights.