The Customer Experience Conference for 2021:
May 6th, 2021
Successfully held
The Customer Experience Conference for 2021:
COMMON SENSE
CUSTOMER EXPERIENCE
VIRTUAL CONFERENCE APAC
May 6th, 2021
Successfully held
Common Sense Customer Experience APAC Virtual Conference is 2 roundtable discussions focused on practical solutions to the shifting challenges CX and CS leaders face every day. 30 executives in Customer Experience, Digital Transformation and Customer Support at medium and large enterprises will brainstorm how the rising profile of CX is impacting decisions about automation and AI in 2021.
Collaborative Customer Experience Virtual Conference
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2 roundtable sessions and 2 vendor demos
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30 Attendees
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2 Sponsors
Who should apply to attend?
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VP/Head of Customer Experience/Suport
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VP/Head of Digital Transformation/Innovation
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VP/Head of Marketing
What’s in it for you?
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Collaborative problem solving through conversation with peers and vendors
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No boring PowerPoint sales pitches
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Key Takeaway Doc for each session shared with each attendee
CONFERENCE SUCCESSFULLY HELD
OUR AGENDA
10 AM – 10:45 AM SGT
Moderated by
Move away from the gut: Supercharge your Customer Experience with data that matters
Creating and hyper-personalising a unique customer experience for the post-pandemic customer is the holy grail of all marketers. In this session, we crystallise the importance of finding data that matters. A year after the pandemic, the world has changed, and so have consumers and their habits. The default environment is now digital-first and mobile, and marketers with the knowledge of how to find the right data, armed with the power of AI are going to come out tops in this new era.
10:45 AM – 11:30 AM SGT
Moderated by
Integrating Marketing, Commerce & Care for Effective CX
A single view of all customer interactions throughout the consumer lifecycle is the lifeblood of effective CX, but many companies still have teams and systems from marketing, sales and customer care operating in silos. What are the arguments for and against removing these silos to deliver a seamless omni-channel customer experience?
Common Sense Virtual Conferences are NOT webinars! We are careful about who we invite, and only invited guests may attend. The Common Sense Customer Experience APAC Virtual Conference May 2021 is a small group of peers discussing how companies are developing new Customer Experience paradigms for 2021 and beyond. Conversations are lively, thought-provoking, and a great way to get to know other smart people. You’ll also get to know CX vendors in a no-pitch, friendly environment.
OUR SPONSORS
CONFERENCE SUCCESSFULLY HELD
How Do You Qualify to Attend?
- NO KEYNOTES
- NO LECTURES
- NO DEATH BY POWERPOINT
REGISTER TO ATTEND
TALK TO US
This conference was successfully conducted.
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What are Common Sense Conferences?
Common Sense Conferences have always emphasized productive conversations and networking among peers and disruptive new vendors. Our Virtual Conferences offer the same value, without the time commitment and travel.
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